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SHIPPING & RETURNS

​​RETURN & EXCHANGE POLICY​

 

Return & Refund Policy

Thank you for shopping with us.  We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward Return & Refund Policy to ensure a hassle-free shopping experience. Please read the following policy carefully:

 

1. Returns Eligibility:

  • You may initiate a return within 30 days from the date of delivery.

  • The item must be in its original condition, unused, and in its original packaging.

  • Personalized or custom-made items are exempt from returns, except in cases of manufacturing defects or damages during shipping.

 

2. Initiate a Return: To initiate a return, please follow these steps:

  • Contact our customer support team at [customer support email/phone number] to notify us of your intent to return the item.

  • Provide the order number, item(s) to be returned, and a brief reason for the return.

 

3. Return Shipping:

  • Customers are responsible for the return shipping costs, except in cases of manufacturing defects or errors on our part.

  • We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

 

4. Refund Process:

  • Once we receive the returned item and verify its condition, we will process the refund.

  • The refund will be issued to the original payment method used during the purchase.

  • Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or card issuer.

 

5. Exchanges:

  • If you wish to exchange an item for a different color, size, or variant, please contact our customer support team.

  • Exchange requests are subject to availability, and any price differences will be charged or refunded accordingly.

 

6. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.

  • We may request photos or evidence of the damage to initiate a swift resolution.

 

7. Non-Returnable Items: The following items are non-returnable:

  • Gift cards and digital downloads.

  • Personalized or custom-made items, except in cases of manufacturing defects or damages during shipping.

 

8. Changes to the Policy: We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

 

Should you have any questions or concerns regarding our Return & Refund Policy, please do not hesitate to contact our customer support team. We are committed to providing you with exceptional service and ensuring your satisfaction with our products.

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SHIPPING 

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1. Order Processing: a. All orders are processed within 1 business days (excluding weekends and holidays) after receiving the payment confirmation. b. In case of any delays or changes in order processing time, we will notify you via email.

 

2. Shipping Methods and Rates: a. We offer various shipping options based on your location and the weight of the package. b. Shipping rates are calculated during the checkout process and will be displayed before finalizing your order.

 

3. Shipping Timeframes: a. Shipping times vary depending on the shipping method and your location. b. Estimated delivery times will be provided during the checkout process.

 

4. Shipment Tracking: a. Once your order is shipped, you will receive a shipping confirmation email containing the tracking number. b. You can track your package using the provided tracking number on our website or the courier's website.

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5. Delivery Attempts and Signature: a. Our standard shipping method does not require a signature upon delivery. b. In case the courier deems it necessary, they may require a signature to ensure safe delivery.

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6. Shipping Restrictions: We currently ship to most of the world. But we reserve the right to not ship to some countries as of restrictions from Indonesia. 

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7. Customs and Duties: a. International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. b. Any additional charges related to customs clearance are the responsibility of the recipient.

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8. Undeliverable Packages: a. If a package is undeliverable due to an incorrect or incomplete address provided by the customer, we will attempt to contact you for clarification. b. If the package remains undeliverable and is returned to us, we will issue a refund minus the original shipping costs.

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9. Lost or Damaged Packages: a. We take great care in packaging your order to ensure safe delivery. However, if your package is lost or damaged during transit, please contact us immediately. b. We will work with the shipping carrier to resolve the issue and offer a replacement or refund, depending on the circumstances.

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10. Changes to the Shipping Policy: We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website.

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If you have any questions or need further assistance regarding our Shipping Policy, please contact us. 

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