TERMS & CONDITIONS
CUSTOMER CARE
1. Contacting Customer Care: a. For general inquiries, order updates, or product information, you can reach our customer care team via Email at the contact form. Our customer care representatives are available [customer support hours] to assist you during business days (excluding weekends and holidays).
2. Order Assistance: a. If you have questions about your order, shipment, or delivery status, our customer care team will be happy to provide timely updates and assistance. b. For order-related issues, please have your order number ready for quicker assistance.
3. Product Support: a. If you need help with product selection, specifications, or usage guidelines, our customer care team has in-depth knowledge of our products and can guide you through your choices. b. We're here to address any questions you may have about our product range.
4. Returns and Refunds: a. If you wish to initiate a return or have questions about our Return & Refund Policy, our customer care team will provide you with the necessary guidance. b. We strive to process returns and refunds promptly, ensuring your satisfaction with our policies.
5. Feedback and Suggestions: a. Your feedback is valuable to us! Whether you have a suggestion to improve our services or want to share your experience, we welcome your input. b. We are constantly striving to enhance our offerings and your feedback helps us serve you better.
6. Technical Support: a. If you encounter any technical issues while browsing our Website or during the checkout process, our customer care team can assist you in resolving them. b. We want your online experience with us to be smooth and enjoyable.
7. Privacy and Security: a. Rest assured that your privacy and security are of utmost importance to us. If you have any concerns about how we handle your personal information, our customer care team can address them. b. We adhere to strict privacy policies to protect your data.
8. Customer Satisfaction: a. Your satisfaction is our priority. We strive to exceed your expectations and provide excellent customer care at all times. b. If you encounter any issues, we are here to resolve them promptly and to your satisfaction.
9. Changes to Customer Care Section: We may update or modify our Customer Care section as needed to improve our services and address your needs. Any changes will be effective immediately upon posting on our Website.
For any customer care inquiries, please do not hesitate to contact us.
TERMS AND CONDITIONS
These Terms and Conditions ("Terms") govern your use of our ("Website") and any transactions or interactions you have with us. By accessing or using our Website, you agree to be bound by these Terms. Please read them carefully before proceeding with any purchases or activities on our Website.
1. Website Use: a. The content, products, and services provided on the Website are for personal, non-commercial use only. b. You must be at least 18 years old or of legal age in your jurisdiction to use this Website.
2. Intellectual Property: a. All content on the Website, including but not limited to text, images, graphics, logos, and trademarks, is the property of [Your E-commerce Website Name] or its licensors and protected by applicable intellectual property laws. b. You may not use, reproduce, distribute, or modify any content from the Website without our prior written consent.
3. Products and Pricing: a. Product descriptions, images, and prices are subject to change without notice. b. We reserve the right to modify or discontinue any product at any time without liability.
4. Orders and Payment: a. By placing an order, you agree to provide accurate and complete information about yourself and the shipping address. b. All orders are subject to acceptance and availability. c. We accept payments through various secure payment methods. By making a payment, you confirm that you are authorized to use the chosen payment method.
5. Shipping and Delivery: a. We will make reasonable efforts to ensure timely shipping and delivery, but we are not liable for delays beyond our control. b. Any shipping charges and estimated delivery times will be specified during the checkout process.
6. Returns and Refunds: a. Our Return & Refund Policy governs the process for returns and refunds. Please review the policy for detailed information.
7. Privacy Policy: a. Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Website, you consent to the collection and use of your information as outlined in the Privacy Policy.
8. Indemnification: You agree to indemnify and hold Stephen Butkus ateliers and its affiliates, officers, directors, employees, and agents harmless from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Website or any violation of these Terms.
9. Limitation of Liability: a. Stephen Butkus Ateliers shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or any products purchased from the Website. b. Our total liability for any claims related to the Website or products shall not exceed the amount paid for the relevant products or services.
10. Governing Law and Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in [Your Country/State].
11. Changes to Terms and Conditions: We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our Website.
PRIVACY & SAFETY
1. Collection of Personal Information: a. When you visit our Website, we may collect certain personal information you voluntarily provide, such as your name, email address, shipping address, and payment details during the checkout process. b. We also collect data related to your browsing behavior and interaction with our Website using cookies and similar technologies. Please refer to our Cookie Policy for more information.
2. Use of Personal Information: a. We use your personal information to process your orders, complete transactions, and deliver products to you. b. Your information may be used to send order updates, delivery notifications, and respond to your inquiries and customer support requests.
3. Marketing and Communication: a. With your consent, we may send you promotional emails, newsletters, and marketing communications to inform you about special offers, new products, and relevant updates. b. You can opt-out of marketing communications at any time by using the unsubscribe link provided in the email or by contacting our customer support team.
4. Third-Party Services: a. We may share your personal information with trusted third-party service providers who assist us in delivering our products and services to you. These include shipping companies, payment processors, and marketing partners. b. We ensure that these third-party providers adhere to strict privacy and security standards to protect your information.
5. Security Measures: a. We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. b. Your payment information is encrypted using secure socket layer technology (SSL) during transmission to ensure a secure and safe checkout process.
6. Data Retention: a. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. b. If you wish to request the deletion of your personal information, please contact our customer support team.
7. Children's Privacy: a. Our Website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children without parental consent. b. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take appropriate measures to delete the information.
8. Third-Party Links: a. Our Website may contain links to third-party websites for your convenience. Please note that we do not have control over these external sites and are not responsible for their privacy practices. b. We recommend reviewing the privacy policies of any linked websites you visit.
9. Changes to Privacy and Security: We reserve the right to update or modify our Privacy and Security section at any time to reflect changes in our practices or legal requirements. Any updates will be effective immediately upon posting on our Website.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
Workshop terms and refunds
Deposit & Tuition
Enrolling in a workshop is a commitment from you that you will be joining a workshop. You reserve your space in the workshop by putting down a deposit. Youre non-refundable deposit is used to cover the initial expenses of setting up the workshop.
Registration
The workshop cost is $1900. That includes personalized instruction, on location guidance, and post processing lessons + accommodation.
A deposit of $500 reserves your space. Per the workshop cancelation policy, deposits are non-refundable. You will be invoiced for the remaining $1400 prior to the workshop. If you need a payment plan, contact me and I'll make arrangements.
Cancelled Workshops
If for any reason I am forced to cancel a workshop, your entire tuition will be applied to another workshop. Or, you can have it refunded to you in full.
Travel Insurance
Stephen Butkus is not responsible for refunding any costs associated with travel, lodging or incidental losses incurred in the event of a workshop cancellation, or if you withdraw from the workshop for any reason. While I don't require you purchase travel insurance, it is recommended. World Nomads is one outfit where you can get an insurance quote.
Personal Emergencies
If you have a personal emergency such as a death in the family, please contact me immediately. I'm willing to work with you to reschedule you or refund your fee on a case-by-case basis.
Under Subscription
All workshops require a minimum number of students. In the event I don't reach the minimum, I'll likely still make the workshop happen. However, I do reserve the right to cancel the workshop in this situation. In this case, your tuition will be transferred to another workshop or a full refund will be given.
Liability
Participants agree to join the workshop at their own risk and must sign a waiver of liability. (will be sent by mail prior to deposit) By its nature, outdoor photography has inherent risks. I’ll never lead you into an area that is unduly dangerous. If at any time during the workshop you don’t feel comfortable, certainly let me know.